Pet Holiday Finder is part of the Pet friendly Rentals.co.uk group

Email : petholiday@btinternet.com

Tel : 0845 0217387

FAQ's

What Is Pet Holiday Finder

Q: What is Pet Holiday Finder?
A: petholidayfinder.co.uk is a website exclusively for pets and their owners. This site covers pet friendly holidays and pet related services throughout the UK, England, Scotland, Wales and Northern Ireland. This site contains advertisements from UK holiday accommodation that accepts pets, with adverts from both private landlords and agents.  This site will have a database of dog friendly holidays, with accommodation ranging from self catering cottages to hotel rooms and campsites, all of which have a pets welcome policy. We also allow FREE advertising from many pet related services in the UK

Q: How up to date are the listings?
A: We aim to keep as many of the listing up to date as possible. We try to encourage all advertisers to inform us if any changes to their accommodation or service: this will prevent unnecessary phone calls or emails.

Q: Where do you get your listings?
A: Anyone with a pet friendly holiday accommodation can advertise with us. Some of the adverts are from private landlords and some are from agents on behalf of the landlords. We continually search for pet friendly businesses who would like to advertise on our site, whether it is a pet related service or holiday accommodation that allow pets.

Q: What types of holiday accommodation do you list?
A: We will list any form of holiday accommodation that is happy to accept pets. If you are looking for a holiday accommodation in the UK where dogs are welcome, we aim to have listings of self catering cottages, holiday caravan parks, campsites, hotels, bed and breakfast’s, guest houses & Inns.

Q: What are the benefits of listing my property with Pet Holiday finder?
A: Petholidayfinder.co.uk will be looked at by thousands of pet owners throughout the UK  for holiday accommodation. By accepting pets you are doubling your potential as over 50% of UK households own pets.

Q: Who will see my listings?
A: There are over 18 million pet owning households in the UK, many of these will be searching our database for holiday accommodation. We aim to advertise our services in as many pet friendly locations as possible, these would include; Dog Magazines, Pet websites, Animal Rescue Centres etc. We also aim to appear high in the internet search facility.

Finding An Accommodation

Q: We are looking for a pet friendly holiday hotel in Ashford in the County of Kent. Do you have anything specific in that area?
A: We have a large database of accommodation available in all areas of the country, it is best to use our user friendly property search facility.  First select that you are looking for a holiday hotel , then select the area you are looking for, in this case SOUTH EAST- KENT, you will now have our current list of properties in your chosen area that are willing to accept pets.

Q: I have found a Holiday through your site, but the Holiday owner wasn’t very happy to take my breed of dog. What can I do?
A: If you are unable to encourage the owner to allow your type of pet, It is best to search again.

Q: I have found a holiday on your site which said it accepted dogs, but when I phoned the advertiser they said they had changed their mind. What can I do?
A: Please contact us with the details and we will contact the advertiser to find out the reasons for this, and correct his advert accordingly. If they are no longer willing to accept any pets, we will remove the advert from our site.

Advertising Costs

Q: How much does it cost to advertise?
A: We offer FREE listing for all Pet related services and for Basic holiday listings. Our other cost we aim to keep as low as possible to encourage clients to our site. Our current prices can be found by clicking the 'ADD LISTING' tab to the left.
You can submit your advert online via the form provided, if you would like further details please contact one of our team members

Q: What methods of payment do you accept for listings?
A: Payments can be made by debit/credit card online or over the phone, PayPal account, or payment by cheque/postal order (via the post). some adverts will not be activated on our site until we have received cleared funds.

Adding Your Pet Friendly Accommodation

Q: How does your service work?
A: If you decide you would like to advertise your pet service online, please select the 'ADD LISTING' tab and follow the online instructions. Once your advert has been submitted and payment has been received, it will then be forwarded to one of our team members. It is their job to proof read your advert(s) before it is submitted live on the internet.

Q: How easy is it to list a rental property / accommodation?
A: Once you have sent us your details we will add them to our site.

Q: How do I add photos.
A: Please send your photos to us, either by email or by post, quoting any reference number you may have been given. Each of these photos will need to be in JPEG format and no bigger than 2Mb; preferred size being 640 X 480.  If you allready have a website, with your permission we can take photos directly from your site.

Q: I don’t have a digital camera, how can I put a photo on?
A: Try to borrow a digital camera from a friend or try scanning a photo and then emailing to us. If you are unable to do this, please send us your photo’s in the post and we will scan them on for you. Please note that the quality of scanned photos will not be as good as a digital photo.

Q: How quickly will my advert appear?
A: Once your listing has been approved by one of our team members, we aim to have your advert activated within 24 hours. However during busy periods or if errors are found on your listing, there may be delays. If any problems with the listing are found, you will be contacted by email as soon as possible. Payment is to be received in full, before your advert is approved for Standard and Standard Plus adverts.

Q: How long will my listing run?
A:  All holiday accommodation adverts will last for 1 Year (365days). An email reminder will be sent when your subscription is due to run out and you can choose whether or not you wish to renew it, or whether you would like to upgrade your advert.

Q: My advert hasn’t appeared, even though I have paid my subscription and submitted my advert?
A: Each property advert is checked by a team member of pet holiday finder, for any discrepancies before it appears on the website. If your advert has not appeared after 24 hours of the advert being submitted, please contact us by email: petholiday@btinternet.com

Q: Can I stipulate the quantity of each type of pet I wish to allow?
A: Yes.  We would always prefer you to give us as much information as possible regarding pets.  Just put the information within your property details.  Remember you must allow a minimum of 1 pet for holiday lets.

Q: Can adverts only be created online?
A: We would prefer this in the first instant.  However if you wish to send us your details by post , no problem.  Please contact us first.

Maintaining Listings

Q: I have noticed an error or would like to edit my listing, can I change it?
A: Yes, Please let us know by email quoting the listing Ref number . (found on your accommodation details)

Q: I no longer wish to allow pets into my holiday accommodation as we have had a bad experience, Can I still advertise my service with you?
A: We are sorry that you encountered a problem with your pet friendly accomodation. You could always stipulate a well behaved pet only in the future. Unfortunately we only advertise properties that are willing to accept pets.

General Questions

Q: I am already using a  agent; can I advertise my property with you?
A: Yes you can, as we are not an agent, but a means for you to advertise, it may be worth informing your agent that you are advertising your property elsewhere. Remember to mention petholidayfinder.co.uk

Q: I have changed my mind about accepting pets, Can I have a refund?
A: No, sorry but the fees for advertising on this site are to cover administration costs and will not be refunded. We are sorry that you are unhappy with the service, it could be, If you have limited the pets that you accept, or the price is too high etc.

Q: Can I advertise my other pet related services (not holiday) through your site?
A: Yes, this is FREE and will be listed in the PET SERVICES category. If you want to advertise any services through our site e.g. Banner or link, please contact us at: petholiday@btintenet.com . We are always happy to do a link exchange to other sites that are relevant to ours.

Q: Can I add a link to our own website on our advert
A: Yes, On Standard Plus listings, this comes as standard. For Standard listing Adverts there is an additional £5 Charge. We do not allow website links on Basic holiday adverts. With Basic pet services Listings, we may accept a link exchange (Terms & Conditions apply) , please request this on the advertising forms.

Q: Are my personal details secure?
A: At Pet Holiday Finder, we take security of personal details very seriously. We will never pass any of your details on to a third party. see our privacy policy for full details.

Q: How will people contact me?
A: On your listing you will need to provide an email address and contact telephone number so people can contact you directly? If you use a booking agent we will be happy to include this in your advert, just provide us with the details.

Contact Details

Q: I have a query, how can I contact you?
A: If you can not find your answer in our FAQ’s, please email us on the address below, and we will get back to you ASAP.

Address:
Customer Services
Pet Friendly Rentals
PO BOX 398
Staplehurst 
TN12 0WT

Email: petholiday@btinternet.com

Please note that pet holiday finder is run and managed by petfriendlyrentals.co.uk